New Homes Quality Code
Your Peace of Mind, Guaranteed
We are proud to be a Registered Developer with the New Homes Quality Board (NHQB). This means we strictly adhere to the New Homes Quality Code, a rigorous industry standard designed to ensure you receive a high-quality home and exceptional service. From our certified staff training to our transparent complaints procedure, every step of our process is built to protect you. Plus, as a registered developer, we provide you with access to the independent New Homes Ombudsman Service for ultimate accountability.
Bonds Builders proudly adopts the New Home Quality Code, providing our clients with an essential layer of independent protection. We take immense pride in our reputation for delivering excellence and ensuring every home we build meets our strict "zero defect" vision.
To support you, our Commitment outlines our deep commitment to your journey. From the first brick to long after you’ve moved in, we provide the detailed advice, transparency, and hands-on support you deserve from a trusted family-owned builder.
Our Commitment
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Our Promise to You:
We proudly follow the New Homes Quality Code, putting your interests first at every stage.
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No Surprises:
You’ll never be left wondering; we provide regular, agreed-upon updates as your home nears completion.
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Expert Validation
We encourage you to appoint your own professional surveyor to inspect your home before you move in.
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The Big Picture
We keep you informed about the finishing touches to your wider neighbourhood, like parks and pathways.
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Guaranteed Quality
We ensure you fully understand your 10-year warranty and all individual appliance protections.
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Designing Your Dream
We provide all the information you need to make your home your own, from layout details to finishing touches.
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Keeping You Safe
our wellbeing is our priority. We offer clear safety advice for whenever you are on-site or settling in.
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Learning the Ropes
We’ll give you a full "guided tour" of your new home’s features so you can feel confident from day one.
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Support When You Need It
From minor queries to emergency repairs, our after-sales team is always just a phone call away.
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Tell Us How We Did
We invite you to share your honest feedback through independent surveys to help us grow.
What is the New Homes Quality Code?
The NHQC ensures that registered developers meet strict standards of construction and customer service. It is overseen by the independent New Homes Quality Board (NHQB) and aims to provide transparency and fairness from your first inquiry through to your after-sales care.
Key Protections for You
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Safety & Quality: All homes are built to meet building-safety and industry regulations.
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Snag-Free Handover: We aim to ensure your home is free of defects before you receive the keys. If any issues are identified, we are committed to resolving them within agreed timescales.
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Transparent Marketing: You will receive clear, honest information about your purchase, with no high-pressure sales tactics.
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Pre-Completion Inspection: You have the right to appoint a professional to carry out a pre-completion inspection of your new home.
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After-Sales Support: We provide a dedicated after-sales service to address any issues that may arise after you move in.
The New Homes Ombudsman Service
If we are unable to resolve a complaint to your satisfaction, you Whave the right to refer your case to the New Homes Ombudsman Service. This independent body can review your claim and provide a final decision to resolve the matter.
Scope of the Code
The Code currently covers individuals buying a new home to live in or for another person to live in. While the Board is working to expand these protections to shared owners and landlords, certain areas remain outside the scope of the Code, including:
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Claims for personal injury.
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Claims for loss of property value or "blight."
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Claims not covered by the New Homes Ombudsman scheme rules.